● We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.
● Mission
● GBS O2C China is looking for a business process analyst to initiate and manage process improvements and digital solution initiatives using the latest technologies, i.e., artificial intelligence, robotic process automation, business process management solutions.
● This position will work internally within O2C internal projects to support the service lines, as well as externally with our operating and strategic customers to leverage these technologies and provide solutions to meet their business needs.
● The role will work collaborate with global and exchange various countries' experience and knowledge.
● You’ll make an impact by
● Optimization of processes with automation, digital solutions or redesign within the portfolio services of GBS O2C Business Line.
● Drive innovation and evaluate new tools/application in alignment with the business line strategy (RPA, Data Analytics, AI, etc.)
● Pursue the increased automation rate, service availability, service quality and cost optimization for provided services
● Ensure implementation of operational standards in alignment with affected services
● Support the successful completion of internal and customer-facing projects
● Collaborate with other players in the global GBS network of experts to maximize benefit for the customer and probability to win business
● Engage with customers to develop project scope, KPI/SLA and transition to operations
● Analyze and map existing business processes and identify requirements needed for process re-engineering and work with the customer to implement changes, whether digital or operational
● Provide input to support the development of the budget, cost